Returns & Exchanges

At Cloud Nine Clothing, we want you to feel like you're walking on air. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Place the unwashed and unworn garments with original tags attached into the original shipping bag or a secure box.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.